Help Center

As an authorized online retailer we only sell authentic products, which are sent to you in they original packaging. Shop with confidence!

All products were formulated to be safe for all skin types, but If you have specific concerns please consult your dematologist about the list of ingredients found on the website.

All the brands available on The Bold Lipstick do not test products on animals.

All of our products are cruelty free.

Our free shipping offer applies to any order up to 50.00

We deliver to Switzerland and most EU Countries using the Swiss Post service and UPS for EU Countries.

All orders are sent on a tracked service.

DELIVERY

SWITZERLAND:

Economy Shipping Tracked (CHF 5.00):  

2-4 days delivery            

Priority Shipping Tracked (CHF 7.00): 

1-2 days delivery

EUROPE:

International Priority Shipping (CHF 15.00):

2 - 4 days delivery

DAMAGED PACKAGES

All damaged packages must be reported to us within 1 business day of receipt. These packages will be reported to the carrier for a damage claim. 

A tracking number will be provided and sent to you via email. Please visit  https://www.theboldlipstick.ch/apps/trackingmore and enter your tracking number for updated information.

We deliver to most EU Countries using UPS.

- Austria , Belgium, France, Germany, Italy, Ireland, Luxembourg, Malta, Portugal, Spain and United Kingdom.

INTERNATIONAL SHIPPING

All order shipping to a destination outside of the CH are subject to the local import duties, fees, and taxes of the destination country.

Delays in delivery may occur if your package is randomly selected by your country's Customs department or Agency for inspection.

We have no control over the process or additional charges associated with the delivery and importation of your order (package) into your country.

We are not responsible for any duties, fees, or taxes  that are incurred during the delivery of your order/package.

All our packages are sent with a tracking number. When it will be shipped, you will receive a notification! Please rest assured your order is on its way and will arrive. We appreciate your patience and understanding throughout this process.

We accept online payments via Visa, Mastercard, Paypal, Bank Transfer, Apple Pay , Postcard and TWINT.

All charges will be made in the currency at the checkout before payment and on the order confirmation email.

You may cancel your order if your order has been made within 1 hour. Please email us at info@theboldlipstick.ch so that we can process an order cancellation. If your order has already been shipped, then the order cannot be cancelled.

We do offer Priority Shipping, please select "Priority Shipping" at checkout and get your order in 1-2 days.

Please use the e-mail signup form on the bottom of any page on the site. You will then receive all information about our new products, and any current promotions!

Please note that we don't accept any return or exchange.

You will receive a confirmation e-mail when your order is shipped. If you create an account, you will see the status of your order directly on our website.

Please visit the page : Contact us.

We respond to all emails as soon as possible. Our goal is to respond to all consumers within 24 hours, however we can experience some delays over the weekend and during peak times.